{"id":20813,"date":"2024-04-20T10:17:08","date_gmt":"2024-04-20T10:17:08","guid":{"rendered":"https:\/\/www.invitereferrals.com\/blog\/?p=20813"},"modified":"2026-04-27T06:39:58","modified_gmt":"2026-04-27T06:39:58","slug":"loyalty-marketing","status":"publish","type":"post","link":"https:\/\/www.invitereferrals.com\/blog\/loyalty-marketing\/","title":{"rendered":"Loyalty Marketing: A Guide to Boost Customer Retention"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">In today&#8217;s competitive business world, customer retention has become more crucial than ever. Loyalty marketing is pivotal in enhancing customer retention by nurturing long-term relationships with existing customers. In this comprehensive guide, we will discuss the intricacies of loyalty marketing, delivering insights and strategies to help businesses strengthen customer retention and drive sustainable growth.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Whether you&#8217;re a seasoned marketer or a budding entrepreneur, this guide provides the knowledge and tools to create a successful loyalty marketing strategy that keeps customers returning for more.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is loyalty marketing?<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Loyalty marketing is a strategy businesses use to acquire and retain loyal customers through incentives like rewards and discounts. Marketers utilize loyalty marketing strategies like social media campaigns and referral programs to build customer trust and keep frequent shoppers interested. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Marketers may benefit more from social media referrals or engagement by bolstering customer loyalty with a focused strategy. Marketers may also utilize loyalty marketing to interact with current customers to continue enhancing the strength of the business relationship.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Why is loyalty Marketing so important?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Customer loyalty is a testament to a brand&#8217;s ability to surpass customer expectations and deliver value. It offers numerous advantages, including:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><b>Financial Benefits<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Loyal customers make repeat purchases, contributing to a stable revenue stream and a higher customer lifetime value.<\/span><\/span><\/li>\n\n\n\n<li><b>Reduced Marketing Costs: <\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Retaining existing customers is more cost-effective than acquiring new ones. Loyal customers can also become brand evangelists, spreading the word about your business.<\/span><\/span><\/li>\n\n\n\n<li><b>Feedback and Innovation<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Engaged customers are more likely to provide valuable feedback, which can be instrumental in improving products and services.<\/span><\/span><\/li>\n\n\n\n<li><b>Resilience During Downturns:<\/b><span style=\"font-weight: 400;\"> A loyal customer base can stabilize during economic downturns, helping businesses weather financial storms.<\/span><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the goals of loyalty marketing?<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are some of the common goals of loyalty marketing:<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">1. Increasing the number of repeat customers<\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"435\" src=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Increasing-the-number-of-repeat-customers-1.webp\" alt=\"Increasing the number of repeat customers\" class=\"wp-image-20877\" srcset=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Increasing-the-number-of-repeat-customers-1.webp 500w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Increasing-the-number-of-repeat-customers-1-300x261.webp 300w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Increasing-the-number-of-repeat-customers-1-370x322.webp 370w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Increasing-the-number-of-repeat-customers-1-270x235.webp 270w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Increasing-the-number-of-repeat-customers-1-345x300.webp 345w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Increasing-the-number-of-repeat-customers-1-150x131.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Repeat customers usually spend more than first-time customers. <a href=\"https:\/\/www.conversioncow.com\/why-people-fail-in-website-conversion\/\" target=\"_blank\" rel=\"noopener\">Converting repeat customers<\/a> into loyal advocates for your brand can significantly impact your revenue and growth. <\/span>They may follow brand updates, which encourage them to purchase new products and make regular purchases. Since repeat customers typically develop a long-term business relationship with a company, they may also spend more money over time than one-time customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">2. Accumulating important marketing data<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Through loyalty marketing, your marketing team can accumulate data about customers. Consider gathering information about customer demographics, the kinds of advertisements customers often click on, and their purchasing history to determine the demand for specific products. To support this data collection, <a href=\"https:\/\/www.designrush.com\/agency\/it-services\/trends\/proxy-services-for-scraping\" target=\"_blank\" rel=\"noopener\">stable web scraping proxies<\/a> can ensure reliable and secure access to online sources, helping your team gather insights without interruption <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Moreover, it helps you understand your customers, and the data collected through loyalty marketing can help you adjust your products and services. Data collection, however, must be transparent &#8211; knowing <a href=\"https:\/\/getterms.io\/blog\/how-to-make-a-privacy-policy\" target=\"_blank\" rel=\"noopener\">how to make a privacy policy<\/a> can help you with this.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">3. Improving conversion rates<\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"500\" height=\"350\" src=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Improving-conversion-rates-1.webp\" alt=\"Improving conversion rates\" class=\"wp-image-20878\" srcset=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Improving-conversion-rates-1.webp 500w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Improving-conversion-rates-1-300x210.webp 300w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Improving-conversion-rates-1-370x259.webp 370w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Improving-conversion-rates-1-270x189.webp 270w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Improving-conversion-rates-1-150x105.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When customers learn about products through independent research, they may or may not translate or make a purchase decision. In comparison, potential customers who learn about products through loyalty marketing usually have a higher chance of converting. A person might become a potential customer or lead by indicating they&#8217;re considering a purchase. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Since marketing teams typically have more data about leads than consumers, their marketing tactics can target leads effectively. Further, leads involved in loyalty programs may offer additional data that a marketing team can use to enhance its conversion strategies.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">4. Boosting profits<\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"500\" height=\"403\" src=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Boosting-profits-1.webp\" alt=\"Boosting profits\" class=\"wp-image-20879\" srcset=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Boosting-profits-1.webp 500w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Boosting-profits-1-300x242.webp 300w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Boosting-profits-1-370x298.webp 370w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Boosting-profits-1-270x218.webp 270w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Boosting-profits-1-150x121.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Since this type of marketing may improve conversion rates, profits may also be boosted during loyalty marketing campaigns. Loyalty programs can also incentivize customer retention. By retaining customers for a longer period, companies that use loyalty marketing may yield more profit per customer. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">In many cases, keeping a current customer is more cost-effective than converting a new one. For instance, the cost of promoting an ad campaign to acquire new customers may be higher than that of a rewards campaign that a company offers current customers.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">5. Making it easier to predict the success of a product<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Loyal customers usually provide marketing teams with valuable data regarding their requirements and desires, allowing teams to predict product growth more reliably. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">For instance, if a purse company reviews customer data and sees that loyal customers often purchase a purse from a new product line, its marketing team may make reliable predictions concerning the line&#8217;s success. This customer data can help the company develop additional products and enhance current products. <\/span>With these insights, teams can also consider using a <a href=\"https:\/\/millionlabs.co.uk\/no-code_mvp\" target=\"_blank\" rel=\"noopener\">no code MVP<\/a> to quickly test new ideas without the need for complex development, ensuring they\u2019re on the right track before committing more resources.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What are the factors in building customer loyalty?<\/b><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"310\" src=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/What-are-the-factors-in-building-customer-loyalty-1.jpg\" alt=\"What are the factors in building customer loyalty?\" class=\"wp-image-20881\" srcset=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/What-are-the-factors-in-building-customer-loyalty-1.jpg 500w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/What-are-the-factors-in-building-customer-loyalty-1-300x186.jpg 300w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/What-are-the-factors-in-building-customer-loyalty-1-370x229.jpg 370w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/What-are-the-factors-in-building-customer-loyalty-1-270x167.jpg 270w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/What-are-the-factors-in-building-customer-loyalty-1-150x93.jpg 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Building customer loyalty demands a holistic approach, focusing on every touchpoint in the customer journey. Here are some key factors to consider:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Customer Service<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Quick, useful, and knowledgeable support can convert one-time buyers into loyal customers.<\/span><\/span><\/li>\n\n\n\n<li><b>User Experience (UX):<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> A seamless, user-friendly experience can significantly enhance customer satisfaction,<br>encouraging them to come back.<\/span><\/span><\/li>\n\n\n\n<li><b>Rewards and Incentives:<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Loyalty programs offering points, discounts, or exclusive deals for repeat purchases can drive customer loyalty.<\/span><\/span><\/li>\n\n\n\n<li><b>Quality and Consistency<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Providing a high-quality product or service is fundamental in cultivating loyalty.<\/span><\/span><\/li>\n\n\n\n<li><b>Emotional Connection<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Brands that show an emotional connection with customers through shared values, engaging storytelling, or community-building initiatives encourage deeper loyalty.<\/span><\/span><\/li>\n\n\n\n<li><b>Transparency and Trust<\/b><span style=\"font-weight: 400;\">: Trust is foundational to loyalty. Brands that keep their promises and are transparent about their practices naturally see higher customer loyalty.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><b>How to create a loyalty marketing strategy<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">You can develop a loyalty marketing strategy with a clear understanding of your audience. This includes:<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">1. Understanding and Segmenting Your Audience<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Understanding your audience is important in formulating a compelling loyalty marketing strategy. This involves:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Analyzing Customer Data:<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use a Customer Relationship Management (CRM) system to analyze the behaviour of your top 20% of customers. Recognize patterns and create your strategy around them.<\/span><\/span><\/span><br><\/li>\n\n\n\n<li><b>Addressing Gaps in Data:<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Utilize surveys, <a href=\"https:\/\/youform.com\/online-form-builder\/\" target=\"_blank\" rel=\"noopener\">feedback forms<\/a>, and social media engagement to fill in data gaps and better understand your customers.<\/span><\/span><\/span><br><\/li>\n\n\n\n<li><b>Creating Loyalty-Driven Personas:<\/b><span style=\"font-weight: 400;\"> Build customer personas to define distinct customer segments. These personas should encapsulate their motivations, habits, preferences, and challenges.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">2. Choosing Your Loyalty Marketing Channels<\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"457\" src=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Choosing-Your-Loyalty-Marketing-Channels-1.webp\" alt=\"Choosing Your Loyalty Marketing Channels\" class=\"wp-image-20880\" srcset=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Choosing-Your-Loyalty-Marketing-Channels-1.webp 500w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Choosing-Your-Loyalty-Marketing-Channels-1-300x274.webp 300w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Choosing-Your-Loyalty-Marketing-Channels-1-370x338.webp 370w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Choosing-Your-Loyalty-Marketing-Channels-1-270x247.webp 270w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Choosing-Your-Loyalty-Marketing-Channels-1-328x300.webp 328w, https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2024\/04\/Choosing-Your-Loyalty-Marketing-Channels-1-150x137.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Choosing the right marketing channels is important for effectively reaching your customers. Here are a few to consider:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Email Marketing<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Personalize your emails to keep your brand at the top of your customers&#8217; minds.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Social Media:<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Make use of platforms like Instagram, Facebook, and Twitter to initiate conversations and foster engagement.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Mobile Apps:<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.appypie.com\/how-to-create-an-app\" target=\"_blank\" rel=\"noopener\"> Create an app<\/a> to integrate your brand into customers&#8217; daily routines.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Content Marketing<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: Create content that demonstrates your expertise and values.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Events and Experiences<\/b><span style=\"font-weight: 400;\">: <a href=\"https:\/\/eventflare.io\/journal\/applying-customer-experience-essentials-to-events-4-keys\" target=\"_blank\" rel=\"noopener\">Host physical events<\/a> to create tangible customer connections.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">3. Structuring a Loyalty Program<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">A well-structured <a href=\"https:\/\/www.invitereferrals.com\/blog\/why-loyalty-programs\/\">loyalty program<\/a> is at the heart of any successful loyalty marketing strategy. It should have specified objectives, simplicity, engagement beyond purchases, personalization, exclusivity, regular updates &amp; iterations, transparent communication, and compelling feedback loops.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>How to measure loyalty marketing strategy<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Measuring the success of your loyalty marketing strategy is important. There are a few key metrics that you should evaluate for the success of your loyalty marketing strategy:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><b>Average Order Value (AOV):<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> This measures the average amount a customer spends per transaction.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Purchase Frequency<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: This measures how frequently customers make purchases.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Customer Lifetime Value (CLV):<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> This represents the total revenue you can expect from a customer throughout their relationship with your business.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Brand Advocacy:<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> This measures the additional revenue generated from referrals.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Redemption Rates<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: This measures the percentage of customers who redeem the rewards earned through your loyalty program.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Program Engagement<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">: This measures customer engagement with your <a href=\"https:\/\/www.invitereferrals.com\/blog\/why-loyalty-programs\/\">loyalty program<\/a>.<\/span><\/span><\/span><\/li>\n\n\n\n<li><b>Customer Churn Rate<\/b><span style=\"font-weight: 400;\">: This represents the percentage of customers who stop doing business with you during a given period.<\/span><\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Loyalty marketing is important for businesses looking to retain customers, enhance profitability, and foster brand advocacy. By understanding your audience, choosing the right marketing channels, structuring an effective loyalty program, and measuring your success, you can leverage loyalty marketing to drive your business forward. These strategies can enhance customer loyalty and retention and boost your bottom line.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s competitive business world, customer retention has become more crucial than ever. Loyalty marketing is pivotal in enhancing customer retention by nurturing long-term relationships with existing customers. In this comprehensive guide, we will discuss the intricacies of loyalty marketing, delivering insights and strategies to help businesses strengthen customer retention and drive sustainable growth. Whether [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":20876,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5866],"tags":[],"class_list":["post-20813","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-loyalty-program"],"_links":{"self":[{"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/posts\/20813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/comments?post=20813"}],"version-history":[{"count":14,"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/posts\/20813\/revisions"}],"predecessor-version":[{"id":23791,"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/posts\/20813\/revisions\/23791"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/media\/20876"}],"wp:attachment":[{"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/media?parent=20813"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/categories?post=20813"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invitereferrals.com\/blog\/wp-json\/wp\/v2\/tags?post=20813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}