When you start a business, you start it with a hope that it will achieve heights someday. And yes it does. But you have to maintain that brand reputation that you’ve to build over the years. Brand reputation management is a necessity in this digital era, where people talk about your brand and its services all the time.
Where in people share their views over social forums all the time talking about the brands and their products. There will be times when you will hear negative reviews. Thus, you need to know how to respond to them well while maintaining a good relationship. A good reputation can not only keep you on the top of the leaderboard but also increases customer loyalty.
Here is a little secret for you, “Customer Satisfaction is the Priority.” A happy and satisfied customer will walk in hand with you maintaining your brand’s image.
There are various ways you can keep up with brand reputation management. Here are a few points that you can implement:
1. Excellent Content
Content marketing is something that many people tend to ignore. But the content is something that can make or break your brand. If the content is good, you can sell a $1 pen for $10. If the content is worthy enough, it will gain you more potential customers and website visitors.
Rather than focusing on just selling products and services, do not neglect the fact the people need to be kept aware. Create blogs, infographics and also sometimes send them newsletters over the emails.
2. Public Relations (PR)
If people are using your services or have used it in the past, they will talk about you and your brand. The talk can be good or bad. The trickiest part of brand reputation comes when you are getting a lot of hate, thus begins the role of the PR team. Hire an excellent PR team that brings out the best of you to the public and do their best to save from tarnishing the brand’s image.
A strong PR team makes the brand to top the leaderboard and increase the public and web presence of yours.
3. Website Development
When you create a website, you should always think of a user’s journey to be comfortable and hassle-free. Don’t overcrowd the webpage with a bucketful of features. Keep is simple and easily manageable. If any customer finds it difficult to operate your online store, they will abandon it, and the brand’s reputation can fall a step-down.
Create an attractive website with enjoyable user-experience.
4. Customer Satisfaction
This should always be your priority. You should know that this is the world of cut-throat competition. You have to engage with each one of them individually. A satisfied customer is the most nurtured one, and nurtured customer is most loyal.
If a customer is satisfied with your services, they will act as word of mouth for you. They will share the good about you with their friends and family, which will eventually increase your customer base.
5. Social Media Engagements
You may know that more than half of the people in the world have their accounts on every social media platform. Thus it is a need of every company to connect with every individual over social media and take in their reviews and respond to them positively.
Keeping in touch with your customers creates more trust and a personal relationship. Social media presence is the best way to make your services easily accessible to your customers.
6. Improve your Search Engine Ranking
If your web page ranks on the first page of Google, it will mark a good impact on the customers. Many studies have found that 93% of the people will not make it to the second page of the search engine search results.
Being on the top of the result page is the cut-throat competition, the search result changes every day. Thus, maintaining the top position needs a great deal of work. The whole process of ranking a page is called Search engine optimization (SEO). SEO works for driving traffic to the web page by targeting keywords.
7. Word of Mouth Marketing
Word of mouth is one of the best and most-effective ways of branding. When your loyal advocates share views about your company to their peers is the best brand reputation one can ask for.
But beforehand to get the good reviews about you, you have to nurture your existing customers well. The nurtured customers act as influencers to other people and influence them to subscribe to your brand. The reviews can be either in the form of testimonials, online reviews or word of mouth.
As studies suggest, people want to hear your brand’s name at least 5 times to gain your trust.
8. Referral Marketing
Referral Marketing walks hand in hand with word of mouth. The only difference is that referral marketing contains rewards and incentives, whereas word of mouth is solely sharing of words. The company creates a referral campaign that runs on its webpage, and its existing users share the referral link with their friends/family. By this, the customers earn the referral reward and you get a customer for a lifetime.
Creating referral campaigns keep users engaged, and the customers keep coming back to your website. The increased engagement leads to improve your brand value.
It sometimes gets critical to maintaining a good relationship and dodging negative reviews. People will judge you for the bad and the good you got. Embrace what you have and keep improvising to give your customers a world-class experience.
If I have missed out on any tips to share here about brand reputation management, feel free to comment down below.